C10

HIMACHAL PRADESH STATE ELECTRICITY BOARD

5.3 Metering problems including meter shifting

The complaint regarding any meter problem viz. defective, dead-stop, slow or fast meters, shifting of meter from one place to another, shall be made in Form-III in the office of the S.D.O. concerned, who would also maintain the necessary Complaint Register for this purpose. Complaint number shall be allotted in the register as well as intimated to the complainant consumer. Following actions shall be taken immediately:

i) Meter complaint shall be investigated personally by the J.E. in-charge of the Section who shall estimate the charges, if payable by the consumer. Demand notice shall be sent by Registered A.D. letter by the S.D.O. to the consumer giving him not less than 7 days’ time to make the payment.

ii) If the meter accuracy is challenged by the consumer and the challenge-fees paid by him, the meter shall be test checked at site through a series meter or removed through MCO by the S.D.O. and sent to nearest M&T Lab for test and report within 15 days.

iii) After the payment is made by the complainant consumer, the job of shifting of the meter or replacement of the meter shall be executed within the stipulated time by the J.E.. The time shall be reckoned from the date of payment of the requisite charges by the complainant consumer, wherever payable.

iv) If the complaint is not attended within the stipulated period, the matter shall be brought to the notice of Sr. Executive Engineer who shall take immediate steps to ensure that the complaint is attended without any further loss of time.

v) S.D.O./Sr. Ex. Engineer shall suo moto monitor the compliance of all meters changed, meters tested, meters shifted, sundry job orders etc.

vi) Sr. Executive Engineer shall investigate the reasons for delay in attending to the consumer complaint beyond the stipulated period, with a view to fix the responsibility, and submit his investigation report in Form-VIIIC to the S.E., within a period of 45 days of lodging the complaint, by associating the complainant-consumer in the investigation.

The procedure for lodging the complaint is indicated in Table 5.3 below:-

TABLE: 5.3

Sr. No.

(1)

Nature of complaint

(2)

Where to lodge complaint

(3)

Officer responsible to attend

(4)

Next higher level for complaint

(5)

Responding to meter problems including shifting of meter after due payment

Sub-division

S.D.O.

Sr. Executive Engineer

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