C12

HIMACHAL PRADESH STATE ELECTRICITY BOARD

5.5 Reconnection of Power Supply To Consumers

Reconnection of power supply to the consumer, disconnected for non-payment/default in payment of the electricity dues, shall be made within 24 hours of receipt of the full payment.

For this purpose it would be essential to record the time of payment in the R.C.O. The following action shall be immediately taken thereafter:

i) Immediately after the payment is made, the cashier shall advise the Sr. Assistant (Com.) as to the time, date and receipt No. of payment.

ii) Sr. Assistant (Com.) shall then issue the reconnection order and hand over it to the J.E. in-charge of the concerned Section within one hour of the receipt of advice from the cashier in case of urban areas. For rural areas the orders shall be communicated on telephone to the concerned J.E..

iii) J.E. shall give the reconnection order (R.C.O.) to the concerned field staff with clear instructions to reconnect the supply and report compliance within the shortest possible time but before the day is over.

iv) Where the supply is not reconnected within 24 hours of receipt of the full payment, the matter shall be brought to the notice of the S.D.O., who shall arrange for immediate restoration of supply, investigate the matter at his personal level with a view to fix the responsibility and submit the report on Form-VIIIE to the Sr. Executive Engineer within 15 days of receipt of the full payment by associating the consumer in investigation.

v) S.D.O./Sr. Ex. Engineer shall suo moto monitor the compliance with the Guaranteed Standards and Benchmarks in respect of the reconnection of supply within the stipulated period.

The procedure for lodging the complaint is indicated in Table 5.5 below:

TABLE: 5.5

Sr.No.	Nature of Complaint	Where to lodge Complaint	Next higher level for complaint
(1)	(2)	(3)	(4)
1.	Reconnection of power supply to the consumer disconnected for non-payment/default in payment.	S.D.O.	Sr. Executive Engineer

View Page Wise:

|1|2|3|4|5|6|7|8|9|10|11|12|13|14|15|16|17|18|19|20|21|22|23|24|25|26|27|28|29|30|31|32|

|33|34|35|36|37|38|39|

( Any Page of the report can also be visited directly by typing www.hpseb.com/CX.htm in Address Bar, where XX is actual page number eg. www.hpseb.com/C1.htm )