C14

HIMACHAL PRADESH STATE ELECTRICITY BOARD

(a) S.D.O./Sr. Ex. Engineer/S.E. shall suo moto monitor the compliance of the procedure and the Guaranteed Standards in respect of estimating charges for new and additional supply.

5.6.2 Provision of supply and meter after deposit of charges

As soon as the payment is received in the Sub Division and the codal formalities completed by the prospective consumer, the S.D.O. in charge of the Sub Division shall issue Service Connection Order (S.C.O.) with clear instructions to complete the job as per the sanctioned estimate and provide the meter within the stipulated period. Following actions shall be taken to ensure the compliance with the Guaranteed Standards:

i) J.E. in-charge of the Section shall take all possible steps to complete the work, provide the supply and the meter within the stipulated period.

ii) In case of shortage of material in the store, the J.E. will immediately bring the matter to the notice of S.D.O. as well as the Sr. Executive Engineer.

iii) S.D.O./ Sr. Executive Engineer shall make arrangements for material but if there is still shortage on account of factors beyond their control, the matter shall be brought to the notice of S.E./C.E. in writing without any further loss of time. The shortage of material should be brought to the notice of the C.E. and the Board by the concerned S.E. and the C.E. respectively, through DO letters also.

iv) In any case the supply and meter should be provided within the stipulated period by making all out efforts.

v) If the supply & the meter are not provided within the stipulated period, the prospective consumer may lodge a complaint in Form-IV with the officer, indicated in Col.(3) of Table 5.6 below, who should take immediate action to provide supply and meter. However, even after 15 days of lodging the complaint, the prospective consumer does not receive the supply and meter, he may lodge the complaint (in Form-V) with the next higher authority indicated in Col.(4) of Table 5.6, who would ensure that supply & meter are provided to the consumer without any further loss of time.

vi) In case of delay in providing the supply and meter beyond the stipulated period, the matter shall be investigated by S.D.O. in respect of loads below 20 KW, Sr. Executive Engineer between 21 to 50 KW, S.E. between 51 KW to 100 KW and C.E. above 100KW, with a view to fix the responsibility, and submit the report in Form-VIIIG to his next higher officer within 30 days by associating the prospective consumer in the investigation.

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