C15

HIMACHAL PRADESH STATE ELECTRICITY BOARD

i) In respect of HT connections and others not covered under domestic, NDNC, commercial, small & medium industrial and agricultural supply connections, the C.E. shall determine the time to be taken, depending upon the work involved, which would in any case be not more than one year. However, where the estimated time is more than one year the C.E. shall record reasons in writing. The estimated time shall be indicated by the competent authority while sanctioning the estimate and included in the Demand Notice as one of the terms and conditions for providing the supply.

ii) In any case, provision of supply and meters must be made within the period so decided by the C.E. and stipulated in the Demand Notice to the prospective consumer.

iii) The C.E. shall suo moto monitor the position with regard to the material and the funds and take up the matter with the Board well in time.

iv) S.D.O./Sr. Ex. Engineer/S.E./C.E./Board shall suo moto monitor the position of materials to ensure strict compliance with the Guaranteed Standards.

v) In such cases where the provision of supply and meter in respect of HT connections and others not covered under domestic, NDNC, commercial, small & medium industrial and agricultural supply connections is not made within one year of deposit of estimated charges, the Board shall send a detailed report to the Commission giving the reasons for delay in release of connection to the consumers.

TABLE: 5.6

Sr. No. (1)	Nature of Complaint (2)	Where to lodge Complaint (3)	Next higher level for Complaint (4)
1.	Estimating charges for new and additional supply
	(a) For Connected Load up to 50KW	S.D.O.	Sr.Ex. Engineer
	(b) For Connected Load between 51KW – 100KW	Sr.Ex. Engineer	S.E.
	(c) For Connected Load above 100KW	S.E.	C.E.
2.	Provision of Supply and Meter after deposit of charges
	(a) For Connected Load up to 50KW	S.D.O.	Sr.Ex. Engineer
	(b) For Connected Load between 51KW – 100KW	Sr.Ex. Engineer	S.E.
	(c) For Connected Load above 100KW	S.E.	C.E.

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