C16

HIMACHAL PRADESH STATE ELECTRICITY BOARD

5.7 Notice for Supply Interruption (11 kV & above)

The notice for planned interruption in power supply (11 kV & above) shall be given as under:

i) Cities & Town 24 Hours notice in advance through local media/press

ii) Rural Areas 24 Hours in advance, by written notice to be displayed in local Board’s Office.

If such notice of interruption of power supply (11 kV & above) is not given, the consumers may lodge the complaint with the officer as indicated in Table 5.7 below. The concerned officer shall investigate the matter within 30 days of lodging the complaint and apprise the consumer under intimation to higher officer the circumstances under which such notice could not be given.

TABLE: 5.7

Sr. No.

(1)

Area

(2)

Where to lodge Complaint

(3)

Cities & Towns

Ex. Engineer

Rural Areas

S.D.O.

5.8 Making and Keeping Regular/Special Appointments.

Regular and the special appointments are important channels of communication and expeditious redressal of the consumers’ grievances and are essential for Consumer/Board interface.

5.8.1 Regular Appointments

The following schedule shall be observed for keeping regular appointments:

i) At Sub-divisional Level	Twice a week
ii) At Divisional Level	Once a week
iii) At Circle Level	Once a fortnight
iv) At C. E. Level	Once a month

View Page Wise:

|1|2|3|4|5|6|7|8|9|10|11|12|13|14|15|16|17|18|19|20|21|22|23|24|25|26|27|28|29|30|31|32|

|33|34|35|36|37|38|39|

( Any Page of the report can also be visited directly by typing www.hpseb.com/CX.htm in Address Bar, where XX is actual page number eg. www.hpseb.com/C1.htm )