C17

HIMACHAL PRADESH STATE ELECTRICITY BOARD

5.8.2 Special Appointments

i) Special Appointments with the above officers can be had in advance when the appointment mutually convenient to each other shall be confirmed and appointment number assigned. Details of such appointment shall be maintained in a register as per Form-VI.

ii) If the appointment is not kept due to failure on the part of the appointee-consumer, a polite letter may be sent to the consumer informing him that the officer, with whom the appointment was made, had to keep waiting in his office.

iii) If the appointment is not kept due to failure on the part of the officer, the appointee may lodge the complaint in Form-VII with the next higher authority who shall register the complaint, and assign it a number under intimation to the appointee.

iv) The next higher officer shall investigate the matter and submit his report on Form-VIIIH to his next higher officer.

The procedure for lodging the complaint for not keeping appointments is given in Table 5.8 below.

TABLE: 5.8

Nature of Complaint (1)	Where to lodge complaint (2)	Next Higher level for complaint (3)
Not keeping the appointment/Special Appointment by the officer who had fixed the appointment.
i) At Sub-divisional Level	Sr. Ex. Engineer	S.E.
ii) At Divisional Level	S.E.	C.E.
iii) At Circle Level	C.E.	Board
iv) At C. E. Level	Board	Board

6.0 Power to Impose Penalty

In case the violation is established, the authority indicated in Table 6.1 below, will be empowered to impose penalty and recover it from the erring officer/official.

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