Sr.No.

Nature of Service

Investigating

Officer.

Report on prescribed Form

Authority competent to impose penalty in case of violation.

(1)

(2)

(3)

(4)

(5)

1.

Interruption/Failure of Power Supply

(i)  Main Fuse Failure

(ii) Restoring supply after a fault

S.D.O.

S.D.O.

VIIIA

VIIIA

Sr.Ex.Engr.

Sr.Ex.Engr.

2.

Voltage Problem

S.E.

VIIIB

C.E.

3.

Metering Problem including Meter Supply

Sr.Ex.Engr

VIIIC

S.E.

4.

Charges & Payments

(Billing Problems)

   a) All categories of consumers with connected load less than100KW and Bulk Supply & WPS Consumers.

    b) Rest of consumers

Sr.Ex.Engr.

S.E.

VIIID

VIIID

S.E.

C.E.

5.

Reconnection of Power Supply to the Consumers

S.D.O.

VIIIE

Sr.Ex.Engr.

6

New Connection and Extension in load.

  i) Estimating charges for new and additional supply.

(a)         For Loads up to 20kW

(b)         For loads from 21kW to 50 kW

(c)         For loads from 51kW to 100 kW

(d)         For loads above 100 kW

  ii) Provision of supply & meter after deposit of charges.

(a)         For Loads up to 20kW

(b)         For loads from 21kW to 50 kW

(c)         For loads from 51kW to 100 kW

(d)         For loads above 100 kW

 S.D.O.

Sr.Ex.Eng.

S.E.

C.E.

  S.D.O.

Sr.Ex.Eng.

S.E.

 C.E.

VIIIF

VIIIF

VIIIF

 VIIIF

 VIIIG

VIIIG

VIIIG

 VIIIG

 Sr.Ex.Eng.

S.E.

C.E.

Board

Sr.Ex.Eng.

S.E.

C.E.

 Board

7.

Making & Keeping Special Appointments:

i)  At S.D.O. level

ii) At Sr.Ex.Engr. level

iii)At S.E.level.

iv)At C.E.level

 Sr.Ex.Engr.

S.E.

C.E.

Board

VIIIH

VIIIH

VIIIH

VIIIH

 S.E.

C.E.

Board

Board