C19

HIMACHAL PRADESH STATE ELECTRICITY BOARD

7.0 Payment of Token Compensation

The payment of token compensation will be made to the complainant-consumer by the S.D.O. concerned in a manner that may be specified by the Board, within 30 days of fixing the responsibility. Regardless of whether the violation is attributable to the reason beyond the control of concerned J.E./S.D.O./Sr. Executive Engineer/S.E./C.E. the token compensation has to be paid to the complainant-consumer except under force majeure conditions.

8.0 Appellate Authority

The Appellate Authority shall look into all the complaints/appeals except for disputes arising out of wrong billing. The disputes in this regard shall fall in the purview of the “Dispute Settlement Committees” for which separate notification has been issued by the Board.

If the complainant is not satisfied with the decision of the officers indicated in Col. (5) of Table 5.1 to 5.3, Col.(4) of Tables 5.4 to 5.6 and Col. (3) of Table 5.7 to 5.8 in section 5.0, he/she may prefer an appeal before the Appellate Authority within 30 days from the date of such order/decision in Form-IX. The appeal shall be filed in duplicate along with a self-addressed envelope for issue of notice to the complainant for appearance before the Appellate Authority. The constitution of the Appellate Authority will be as under:-

1.	Chief Engineer (Op) of the concerned Zone.	Chairman
2.	S.E. (Works) of the concerned C.E.	Member
3.	Superintending Engineer (Op) other than concerned Circle	Member

However, in such cases where the appeal is to be filed for not keeping the appointment at the C.E. level and also delay in release of connection for non-availability of material for reasons attributable to C.E., the Appellate Authority shall be the “Board’s Management”. The Appellate Authority shall redress the complaint within 30 days of filing the appeal. The award of Appellate Authority shall be final and binding. This does not, however, estop the consumer from seeking any further relief from appropriate Court of Law.

9.0 Complaint before HPERC

It is obligatory on part of the Board to respond and resolve to the consumer’s complaints timely and effectively. However, if the consumer is not satisfied with the action taken by the Board, he may make an application to the Himachal Pradesh Electricity Regulatory Commission in accordance with the procedure prescribed in the Commission’s Complaint Handling Procedure notified on 8^th February, 2002.

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Chairman