C21

HIMACHAL PRADESH STATE ELECTRICITY BOARD

11.0 Miscellaneous

11.1 Exemption

The Complaint Handling Mechanism and Procedure shall remain suspended during force majeure conditions such as war, mutiny, civil commotion, riots, flood, cyclone, lightning, earthquake, strike and lockout, fire affecting installations and activities or other forces or causes beyond the reasonable control of the Board.

11.2 Savings

Nothing contained in this Complaint Handling Mechanism and Procedure shall affect the rights and privileges of the consumers under any other law for the time being in force, including the Consumer Protection Act, 1986.

11.3 Powers to remove difficulties

If any difficulty arises in giving effect to any of the provisions of this Complaint Handling Mechanism and Procedure, the Commission may, by general or special order, direct the Board to take such suitable action, not being inconsistent with the provision of The Electricity Regulatory Commissions Act, 1998, which appears to it to be necessary or expedient for the purpose of removing the difficulties

The Himachal Pradesh State Electricity Board may make an application to the Commission and seek suitable orders to remove any difficulty that may arise in the implementation of this Complaint Handling Mechanism and Procedure.

11.4 Issue of Orders and Practice Directions

Subject to the provisions of The ERC Act, 1998 the Commission may from time to time issue Orders and Practice Directions in regard to the implementation of this Complaint Handling Mechanism and Procedure to be followed.

11.5 Power to amend

The Commission may, at any time vary, alter, modify or amend any provision of this Complaint Handling Mechanism and Procedure.

11.6 Maintenance of Annual Report

The Board shall submit Annual Report in Form-XI in respect of the complaints received/redressed during the financial year, by 30^th June of the following financial year.

By order of the Commission

Secretary

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