C4

HIMACHAL PRADESH STATE ELECTRICITY BOARD

ii) Identify what you want. Before complaining, decide what is that you want. Do you want to just convey your feelings?

iii) Do you want monetary compensation? Do you want a service to be rendered?

iv) Address the letter to the right person.

v) Mention the person’s designation properly.

vi) Collect the correct address from Telephone directory or any other source.

vii) Do not defame a person or an organization against whom you are complaining. Attacking a person’s character makes him less willing to help you.

viii) End the letter politely. If you set a deadline or give an ultimatum make sure that it is fair. It should be reasonable.

ix) Enclose copies (not originals) to support your case.

x) Keep a copy for your record.

xi) Pursue the matter to its logical end.

xii) Have patience.

4.0. Time Limit for Rectification and Resumption of Service

A summary of maximum time limits for rendering service to the consumers in LT/HT categories, nature of complaint/type of service is given in Table 4.1 below. In case the complaint is not redressed within the stipulated period, the consumer shall be entitled for token compensation to be paid for the established violation as indicated in Col.(4) of Table 4.1 below. The maximum response time for the purpose of establishing the violation shall be reckoned from the time/date of first complaint by the consumer.

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