Provision of Supply and Meter after the deposit of charges by the consumer and compliance of other conditions stipulated in the Demand Notice.

i) Small and Medium Industrial/ Agriculture Supply connections on LT

ii) Domestic/ Commercial/ NDNC     supply                     

iii)  HT consumers:

HT connections and others    not    covered under (i) and (ii) above:

3 months

1 month

As may be decided by C.E.(Op) concerned in view of work involved in each case. However, where the time taken is more than a year, the Commission shall be informed with reasons.

Rs. 100/-

Rs. 100/-

Rs. 100/-

1. Time period specified at (i) to (iii) above is maximum and connections may be released in a minimum possible time as per the availability of funds & materials.

2. In view of the time period specified above the concerned Board Officers shall ensure that in the case of expected non-availability of funds/ materials the matter is taken up with the higher authorities well in time.

Responding to meter problems including shifting of meter after due payment.

i)   Cities and Towns

ii)  Rural Areas

Within two weeks

Within three weeks

Rs. 10/-

Rs. 10/-

Responding to Consumer’s query regarding charges/ payment.

A substantive reply shall be furnished within four weeks.

Rs. 10/-

Electricity Supply – Overall standards in Operation

Reconnection of consumers disconnected for non-payment.

Within 24 hours of the payment of bills.

Rs. 10/-

General

i) Making and keeping Regular Appointments.

a)   At Sub-divisional Level

b)   At Divisional Level

c)   At Circle Level

d)   At C. E. Level

Twice a week

Once a week

Once a fortnight

Once a month

NIL

NIL

NIL

NIL

Note:

i) Days and time of appointments should be notified by the Board on uniform basis for all offices throughout the State.

ii) Days and time of appointment shall be displayed outside the room of the Officer concerned and also printed on the backside of the bills.

ii) Making and keeping Special Appointments

Such appointments may be had at the above levels at the specific request of any consumer.

Rs. 10/-