C8

HIMACHAL PRADESH STATE ELECTRICITY BOARD

TABLE: 5.1

Sr.No

(1)

Nature of complaint

(2)

Where to lodge complaint

(3)

Officer responsible to attend

(4)

Next higher level for complaint

(5)

Mains Fuse failure

Complaint Centre

Junior Engineer or authorised technical staff

Sub-Divisional Officer

Restoring supply after a fault

Complaint Centre

Junior Engineer or authorised technical staff

Sub-Divisional Officer

5.2 Voltage complaints

In case of low/ high voltage of power supply, the complaint shall be lodged in the Complaint Centre of the area or any centralized Complaint Centre giving the details of name, address, consumer account number and brief description of the complaint. The complaint can be lodged either in writing or over the telephone, wherever telephone facilities are available. The operator on duty at the Complaint Centre shall register the complaint and intimate a complaint number in every case. The voltage complaints if lodged directly with the Sub-Divisional/Divisional Office shall be entered in the appropriate register and written acknowledgement sent to the complainant consumer. The complaints received in the higher office shall also be passed over to the lower office of Section and Sub-Division, so entered and acknowledged.

The voltage complaints shall generally fall in the following headings:

i) On account of transformer fuse failure

ii) On account of loose jumper(s)

iii) Load imbalance on distribution transformer

iv) Transformer tap setting

v) System constraints

The voltage complaint shall be investigated and attended by the concerned field staff within 24 hours of lodging of complaint. If the field staff is not able to solve the problem the matter shall be reported to the J.E., who shall take following action: -

J.E. shall investigate the complaints of low/high voltage with the help of appropriate instruments viz. Voltmeter, recording type voltmeter, during off peak and peak hours and appropriate action taken to solve the problem, if possible, by replacement of HT fuse/ balancing of load, re-setting of tap switch, reorganization of LT system etc. etc.

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