Name of Distribution Licensee:HPSEB					Form No: P3
Consumer Complaint
SL.NO.	TYPE OF COMPLAINT	NO. OF COMPLAINTS RECEIVED DURING
		Ist.Six months	2nd.Six months	Ist.Six months	2nd Six months
		of previous year	of previous year	of current year	of current year
1	Interruption due to problem in LT supply
	(Fuse off call at aerial cutouts/Sealable cutouts,snapping of wires,falling of trees on overhead lines,fire due to short circuit of LT lines consequent to loose spans and touching of tree branches)	356761	331229	329330	269054
2	Problems in metering and meter reading	2201	3383	1515	270
	(Delay in replacement of non-recording meters, replacement of burnt out meter, replacement of meters recording excess consumption due to creeping, breakage of seals provided to the meter, mistakes in totaling by the MR while issuing the bills, wrong notin
3	Errors in billing	826	1789	781	220
	(Excessive billing, amount already paid by consumer shown as arrears, wrong application of tariff, posting of wrong initial reading, showing the short claims in the monthly bill without furnishing the details to the consumer, wrong postings, i.e. postings
4	Any other	7055	6691	6533	650
	Grand Total	366843	343092	338159	270194