Name of Distribution Licensee: HPSEB				Form No: P11
Release of Customer Bills
S. No	Particulars		PY	CY	EY
		Units	2005-06	2006-07	2007-08
1	Determine The Time It Takes
	a) In Taking The Meter Reading	Days	14	14	14
	b) Editing Of Data	Days	7	7	6
	c) Preparation Of Bill	Days	9	9	8
	d) Printing Of Bill And Date Of Issue Of Bill	Days	7	7	7
	e) From Issue Date To Delivery To Consumer	Days	8	8	8
	f) From Delivery Of Bill To Customer To The Due Date Of Bill	Days	15	15	15
2.a.	Number of consumers making payment:
	a) Within The Due Date	%	89%	91%	91%
	b) After The Due Date	%	11%	9%	9%
2.b.	Disconnection Of The Consumers
	a) Defaulters	No	44005	41095	36109
	b) Actually Disconnected	No	39515	37084	32737
	c) % Defaulters Disconnected	%	90%	90%	91%
3	Checking
	a) % of Counters By AE / JE	%	15.4%	15.7%	16.0%
	b) % of Bills By AE / JE / RA /Officials	%	10.7%	8.7%	12.3%
4	Bills That Are Disputed By The Customer to Total Bills Per Month per Division	%	1.0%	1.6%	1.3%
5	Number Of Meters Found  Defective  Per Month	%	4.0%	4.0%	4.0%
6	Tampered Meters that Are Identified Per month.	No	24	24	24
7	Average Time Taken To
	a) Replace Defective/Disputed Meters	Days	14	13	12
	b) Replace The Tampered Meters Identified	Days	2	2	2
	c) Prepare And Deliver Supplementary Bills In Respect of Above	Days	5	5	5
8	% Of Installed Meters That Are Tested Per Month.	%	10.0%	6.0%	10.3%
9	Average Time Taken For Connection Of Disconnected Meter After Payment Of Dues/Charges	%	2	2	2
Note:	Details should be provided Circle-wise