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HIMACHAL PRADESH STATE ELECTRICITY BOARD

Complaint Handling Mechanism and Procedure

HIMACHAL PRADESH ELECTRICITY REGULATORY COMMISSION

SHIMLA-171 002

No. HPERC/ 010/2002 Dated: 8^th February, 2002

ORDER

In exercise of the powers conferred on it by Sub-Section (d) of Section 22 of The Electricity Regulatory Commissions Act 1998 (Act 14 of 1998) and Regulation 27 of The Himachal Pradesh Electricity Regulatory Commission (Conduct of Business) Regulations 2001, the Himachal Pradesh Electricity Regulatory Commission hereby approves the Complaint Handling Mechanism and Procedure to be adopted by Himachal Pradesh State Electricity Board with effect from 1.02.2002 for establishing violations relating to Standards and Benchmarks as envisaged in its Tariff Order for 2001-02 and orders that the intimation of the same together with the gist of Standards and Benchmarks already approved by the Commission be published in English and Hindi versions in the leading newspapers (both English and Hindi). The Commission further orders that this be put on the website of HPSEB, copies made available up to the level of J.E.s in-charge of Sections in the operation wings and Deputy Commissioners of all Districts in HP for further distribution up to Panchayat/Blocks Samitis and be given wide publicity through Electronic Media.

By Order of Commission

Secretary

This COMPLAINT HANDLING MECHANISM AND PROCEDURE for establishing violations relating to Standards and Benchmarks approved by the Himachal Pradesh Electricity Regulatory Commission in its tariff order dated 29^th October, 2001 is to be adopted by the Himachal Pradesh State Electricity Board with effect from February 1, 2002.

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