(ii)  any voluntary consumer association registered under the Companies Act, 1956 (1 of 1956) or under any other law for the time being in force; or

(iii)  the Central Government or the State Government;

(iv) one or more consumers, where there are numerous consumers having the same interest;

(v) in case of death of a consumer, his legal heirs or representatives;

- who or which makes the complaint ;

(8) “complaint” means any allegation in writing made by a complainant that  -

(i) there exists defect or deficiency in electricity service provided by the distribution licensee;

(ii) an unfair trade practice or a restrictive trade practice has been adopted by the distribution licensee in providing electricity service;

(iii) the distribution licensee  has  for the electricity services mentioned in the complaint, acharged price in excess of the price, fixed by the Commission, for supply of electricity and allied services.;

(iv) the distribution licensee has recovered the expenses, incurred in     excess of charges approved by the Commission, in providing any electric line or electric plant;

(v)    the electricity service provided by the distribution licensee, may  be unsafe or hazardous to public life  and is in contravention of the provisions of any law for the time being in force;

(i)     Recovery of expenses incurred in excess of charges  approved by the Commission in providing and electric line  or electic plant.

(9)  "consumer" means any person who is supplied with electricity for  his own use by a distribution licensee or the Government or by any other person engaged in the business of supplying electricity to the public under this Act or any other law for the time being in force and includes any person whose premises are for the time being connected for the purpose of receiving electricity with the works of a distribution licensee, the Government or such other person, as the case may be;

(10)  “consumer dispute” means a dispute where the person against whom a complaint has been made, denies or disputes the allegations contained in the complaint;