(21)   “restrictive trade practice” in respect of electricity supply means  a trade practice which tends to impose on the consumers unjustified costs or restrictions and shall include delay beyond the period agreed to by a distribution licensee in providing the electricity services;

 (22) “State Government” means the State Government of Himachal      Pradesh;

 (23)  “unfair trade practice” means a  trade practice which a  distribution licensee, for the purpose of promoting the sale, use or supply of  electricity adopts or any unfair method or unfair or deceptive practice  of making any statement, whether orally or in writing or by visible representation which falsely represents that the services are of a particular standard and quality made by him;  

  (24) words and expressions used and not defined in these regulations  but defined in the  Act, shall have the meanings respectively assigned to them in the Act.

3. Constitution of Forum - (1) Every distribution licensee, shall within six months from the appointed date or grant of licence, whichever is earlier, establish a Forum for redressal of grievances of the consumers in accordance with these regulations.

(2) The Forum shall be independent of the distribution licensee.

(3) The head office of the Forum shall be preferably at the headquarters of distribution licensee.  

(4) The Forum shall consist of three Members including the Chairperson, to be appointed by the distribution licensee, out of the following persons namely:- 

(a)    One person shall be possessing degree in Electrical Engineering      and having at least 20 years experience in the generation, transmission, distribution and trading of electricity  and who is or has been a Chief Engineer in an organisation engaged in the business of generation, transmission, distribution and trading of electricity;

(b)   one person shall be possessing degree in law and having at least 20 years experience in legal/judicial profession and eligible for appointment as District  Judge. or who is or has been a District Judge; and

(c)    one person shall be possessing degree in economics or finance or commerce and having at least 20 years of experience in the profession or  is  or has been a  practising Chartered Accountant with at least 20 years of practice or is or has been a Deputy Accountant General in the  Central Government or is or has been an officer of Indian Audit & Accounts Service with minimum of 15 years of service in the above cadre or who is or has been a Chief Accounts Officer in an organisation engaged in the business of generation, transmission, distribution and trading of electricity.