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HIMACHAL PRADESH STATE
ELECTRICITY BOARD
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Download complete
information under section
4 (1) (b) of RTI ACT, 2005
7.3
Electricity Ombudsman
The HP
Electricity Regulatory Commission has appointed the Electricity Ombudsman in
accordance with the clause 42(6) of Indian Electricity Act, 2003. The
ombudsman has started its function w.e.f. 8.12.2004. The address and
telephone no. of the Ombudsman is as under:-
Address:
- Sushil Bhawan, Khalini, Shimla-171 002.
Telephone:
- 2624525.
The Ombudsman can
take up the complaints of any consumer-
i)
Who is aggrieved by an order made by the Forum.
ii)
Whose complaint is not redressed by the Forum within 90 days from the
date of lodging of complaint.
The Ombudsman
shall not take up kind of complaints mentioned below:-
1)
SOP complaints involving compensation.
2) Matters
subjudice before the Commission, any other Court, tribunal/ Statutory body.
All the relevant
forms for representation to the Ombudsman are available on HPERC website
www.hperc.org.in
All the SOP
complaints involving compensation shall be taken up by H.P.Electricity
Regulatory Commission. Bijlee Adalats are being organized regularly by HPSEB
and are being held bimonthly in each Division and once a year at Circle
level. Their schedules are also being displayed on HPSEB website
www.hpseb.com.
In these Adalats,
Endeavor is to sort out problems of the consumers on the spot and left out
cases are being sent to the quarters concerned for speedy disposal of
complaints.
8. PARTICULARS OF ANY ARRANGEMENT THAT EXISTS FOR CONSULTATION
WITH OR REPRESENTATION BY THE MEMBERS OF THE PUBLIC IN RELATION TO THE
FORMULATION OF ITS POLICY OR ADMINISTRATION THEREOF;
8.1
Consultative
Council
Consultative
Council has been constituted in accordance with Indian Electricity Act which
represents H.P.Govt., Public representatives, Industrial consumers,
Employees Union under the chairmanship of Chairman, HPSEB.
The Council meets
and discusses the problems being faced by the consumers and suggests short
term and long term measures to be adopted by the Board for redressing the
consumer grievances. The HPSEB has also notified Standards of performance
Regulations, 2005 for Complaint handling and Standard of performance; which
is available on HP Electricity Regulatory Commission website
www.hperc.org.in.
HPSEB has also accredited three Companies for third party
meter testing and Energy Efficient Management as approved by HP Electricity
Regulatory Commission facilitating interested parties/customers to approach
these companies for meter testing and Energy Efficient Management in case of
Electronic Meters. The details of which have been displayed on our website
www.hpseb.com. |
