HIMACHAL PRADESH ELECTRICITY REGULATORY COMMISSION 

(8) “dispute” is means where the  person distribution licensee or his employees, against whom a complaint has been made, denies or disputes,  the allegations contained in the complaint. It also  and includes failure of a commercial negotiation between complainant and utility distribution licensee within the scope of the Act, the codes, the standards and the regulations as prescribed framed by the Commission;

(9) “ Electricity Supply Code” means the   Electricity Supply Code  specified under section 50 of the Act;

(10)      “forums” means Forums for the  Redressal of Grievances of the Consumers constituted by a the distribution licensee in terms of under sub-section (5) of section 42 of the Act;  

(11)      “responsibility centre” means a Circle Unit of the distribution licensee headed by  an officer not below the rank of the Superintending Engineer;

(12)      “schedule” means the schedule attached to these regulations; and

(13)other words and expressions used in these regulations,  but not defined herein, but defined in the Act  shall have the same meaning as are assigned to them in the Act said Act or in absence of any definition in the Act, the meaning as commonly understood in the electricity supply industry.

3.      Objective.- These standards lay down the guidelines to maintain certain critical distribution system parameters within the permissible limits.  These standards shall serve as guidelines for distribution licensees to operate their distribution system for providing an efficient, reliable, coordinated and economical system of electricity distribution and retail supply.  The objectives of these performance standards are:-

(a)          to ensure that the distribution system performance meets a minimum standard which is essential for the consumers’ installation to function properly;

(b)         to enable the consumers to design their systems and equipment to suit the electrical environment that they operate in;

(c)          to enhance the quality of the distribution system and services to meet acceptable standards in the short term and gradually moving towards improved standards in the long term;

(d)         to lay down standards of performance, which seek to measure customer consumer centric initiatives undertaken by the distribution licensee in providing services, computerized call centres, mobile vans for fault attendance, comprehensive information databases, infusion of technology like pre-paid meters, and  unmanned sub-stations, etc.; and

(e)          (3)  to introduce engineering resources management concept has been initiated to rationalize staff deployment in construction and operation and management functions and to initiate the resources planning functions at the circle level.

******Ministry of Consumer Affairs (GOI)  website******
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