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1 |
Forum for Redressal of Grievances of the
Consumers |
Any consumer-
(a)
who is aggrieved by non-redressal
of his grievance by the distribution licensee; or
(b)
Who is not satisfied by the
redressal of his grievance by the distribution
licensee; in accordance with the guidelines
specified by the Commission under sub-section(5) of section-42
of the Act i.e. the HPERC (Guidelines for Establishment of Forum
for Redressal of Grievances of the Consumers) Regulations, 2003.
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(i) SOP complaints involving compensation
(ii) Complaints mentioned in regulation 8 of the
HPERC (Guidelines for Establishment of Forum for Redressal of
Grievances of the Consumers) Regulations, 2003.
(iii) Matters subjudice before the Commission,
any other Court, Tribunal/ statutory body. |
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2. |
Electricity Ombudsman |
(i) Any person aggrieved by an order made by the
Forum
(ii) Any person whose complaint is not redressed
by the Forum within 90 days from the date of lodging of
complaint |
(i)SOP complaints involving compensation
(ii)Matters subjudice before the Commission, any
other Court, Tribunal or statutory body.
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